Account & Data Deletion

Applies to the Darbonna apps: Customer, Captain (Driver), and Stores & Restaurants.

How to request deletion

1. In the app: Profile → Settings → Delete Account, then confirm.
2. Or contact us from your registered phone number: WhatsApp/Call 07781400623 or 07702818905 (support), stating your account name, registered phone, and which app you use.

Requests are completed within 30 days of identity verification.

What is deleted / retained

Deleted permanently: name, phone, email, profile photo, saved addresses and favourites, location data, push tokens, and driver documents (ID, licence, vehicle).

Retained (anonymised): trip/order records, invoices and financial transactions, kept only as required by accounting and tax law (up to 5 years) and no longer linkable to you.

Deletion is permanent. Please finish any active trip/order and settle any outstanding balance first. See our Privacy Policy.